Lenovo Onsite Support (Add-On) – 1 Year – Warranty

Description

1 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you’ve come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 – $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer’s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

Product Type:

Warranty

Service Information

Service Main Type:

Maintenance

Service Sub Type:

Physical

Service Characteristic:

Parts & Labor

Provided Support:

• Parts Replacement
• RepairProduct supported
• Lenovo K14 Gen 1: 21CS, 21CU, 21CV
• Lenovo ThinkBook 13s G2 ITL: 20V9
• Lenovo ThinkBook 13s G3 ACN: 20YA
• Lenovo ThinkBook 13s G4 ARB: 21AS
• Lenovo ThinkBook 13s G4 IAP: 21AR
• Lenovo ThinkBook 13s-IML: 20RR
• Lenovo ThinkBook 13s-IWL: 20R9
• Lenovo ThinkBook 13x G2 IAP: 21AT
• Lenovo ThinkBook 13x ITG: 20WJ
• Lenovo ThinkBook 14 G2 ARE: 20VF
• Lenovo ThinkBook 14 G2 ITL: 20VD
• Lenovo ThinkBook 14 G3 ACL: 21A2
• Lenovo ThinkBook 14 G4 ABA: 21DK
• Lenovo ThinkBook 14 G4 IAP: 21DH
• Lenovo ThinkBook 14 G4+ IAP: 21CX
• Lenovo ThinkBook 14-IIL: 20SL
• Lenovo ThinkBook 14-IML: 20RV
• Lenovo ThinkBook 14p G2 ACH: 20YN
• Lenovo ThinkBook 14s Yoga G2 IAP: 21DM
• Lenovo ThinkBook 14s Yoga ITL: 20WE
• Lenovo ThinkBook 14s-IWL: 20RM
• Lenovo ThinkBook 15 G2 ARE: 20VG
• Lenovo ThinkBook 15 G2 ITL: 20VE
• Lenovo ThinkBook 15 G3 ACL: 21A4
• Lenovo ThinkBook 15 G4 ABA: 21DL
• Lenovo ThinkBook 15 G4 IAP: 21DJ
• Lenovo ThinkBook 15-IIL: 20SM
• Lenovo ThinkBook 15-IML: 20RW
• Lenovo ThinkBook 15p G2 ITH: 21B1
• Lenovo ThinkBook 15p IMH: 20V3
• Lenovo ThinkBook 16p G2 ACH: 20YM
• Lenovo ThinkBook Plus G2 ITG: 20WH
• Lenovo ThinkBook Plus IML: 20TG
• Lenovo ThinkCentre neo 30a 22: 12B1
• Lenovo ThinkPad 11e (4th Gen): 20HT
• Lenovo ThinkPad 11e (5th Gen): 20LQ, 20LR
• Lenovo ThinkPad E14: 20RA
• Lenovo ThinkPad E14 Gen 2: 20T6, 20TA
• Lenovo ThinkPad E14 Gen 3: 20Y7, 20YD, 20YF
• Lenovo ThinkPad E14 Gen 4: 21E3, 21EB
• Lenovo ThinkPad E15: 20RD, 20RE
• Lenovo ThinkPad E15 Gen 2: 20TD
• Lenovo ThinkPad E15 Gen 3: 20YG
• Lenovo ThinkPad E15 Gen 4: 21E6, 21ED
• Lenovo ThinkPad E480: 20KN, 20KQ
• Lenovo ThinkPad E485: 20KU
• Lenovo ThinkPad E490: 20N8