Lenovo Accidental Damage Protection (Add-On) – 5 Year – Service

Pennies-A-Day Protection From Non-Warranty Damage

Protect Your Devices from the Unexpected

Today’s highly mobile workforce knows that accidents happen. Drops, bumps, and spills can damage even the most durable and well-engineered tablets, PCs, and Smart Displays. Our Accidental Damage Protection service covers accidents beyond the standard warranty and protects your devices from non-warranty operational or structural failures incurred under normal operating conditions. This service helps IT departments avoid the cost and hassle of maintaining extra inventory to replace damaged units.

Does Your Organization Need Accidental Damage Protection?

Standard warranty terms and conditions do not cover accidental damage. Experience shows that a significant portion of users’ devices will be damaged and not covered under warranty within the first three years. Compared to repair or replacement costs, Accidental Damage Protection can save up to 80%, depending on device type and repairs needed. It protects systems from the unintentional but unavoidable “oops” incidents that are bound to occur in highly mobile and active IT environments.

The Cost of Repair and Replacement

Based on historical claims, Accidental Damage Protection can save, on average:

• 28% versus the typical cost of PC repairs
• 75% for tablet repairs

While costs vary by device and required work, replacing or repairing commonly damaged components can be expensive:

• $700 System Boards
• $600 Monitors & Display Hardware
• $300 Disk Drives
• $250 Damaged Tablet (minor repairs)
• $800 Damaged Tablet (multiple part replacements)

What Does Accidental Damage Protection Cover?

When damage occurs under normal operating conditions, this service covers:

• Accidental drops, spills, bumps, and structural failures
• Electrical surges
• Damage to the integrated LCD screen

What Happens Once Your Claim Is Made?

• Comprehensive diagnostic tools identify hidden damage that may be otherwise overlooked.
• Skilled, qualified technicians conduct repairs using only certified parts.
• Restored devices are returned to users, or, if repairs are not possible, replacements are provided at no additional charge.

Optional Upgrade: Premier Support

Premier Support provides direct access to skilled and experienced technicians offering comprehensive hardware and software support. Our expert troubleshooters have advanced technical know-how and systems knowledge to quickly provide solutions and advice, keeping your hardware and software operating at optimal efficiency.

Premier Support Features:

• Advanced-level technicians
• End-to-end case management
• Faster, first-time resolution

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