Description
Lenovo Premier Support provides direct access to advanced-level Lenovo technicians delivering comprehensive hardware and software support. Expert troubleshooters quickly diagnose and resolve issues to keep systems running efficiently. This service offers VIP-level support experience for both IT teams and end users with faster resolution times and proactive assistance.
Key Features
- 4 Year Lenovo Premier Support Warranty
- Accidental Damage Protection (ADP) included
- Keep Your Drive (KYD) data retention service
- 3 Year Sealed Battery Warranty (SBTY)
- On-site support with Parts & Labor coverage
- 24/7/365 advanced technical support
- Next business day onsite service
- Single point of contact case management
- Hardware & OEM software support
- Priority parts replacement
- VIP support experience
- Dedicated support phone access (no phone tree)
Support Benefits
- Advanced-level Lenovo technicians
- End-to-end case management
- Faster first-time resolution
- Dedicated support number
- No waiting in support queue
- Next-business-day onsite labor
- Parts prioritization
- Escalation management
Technical Account Manager (TAM)
- Proactive relationship management
- Personalized recommendations
- Quarterly reporting
- Escalation handling
Coverage Includes
- Accidental damage repair
- Hardware repair
- Parts replacement
- On-site technician visit
- Priority service handling
Reviews
There are no reviews yet.